Privacy Policy

Effective Date: 18 October 2026

This Privacy Policy explains how Rounak Jain ("we", "us", or "our") collects, uses, stores, and protects personal information provided through our website, gastro.rounak-jain.com, and our Patient Care Video services.

1. Information We Collect

We may collect the following information when you use our services:

• Your name, email address, and contact number.
• Your Gastroenterology clinic's name, address, logo, and branding details.
• Video selections, language preferences, customization requests, and other order information.
• Payment transaction details, including payment status, amount, and transaction reference numbers.
• Technical information such as IP address, browser details, and website access logs, where collected.

We do not intentionally collect patient medical records or patient health information through our order forms. Please do not submit such information.

2. How We Use Your Information

We use the information collected to:

• Verify your email address and process your requests.
• Prepare and customize Patient Care Videos.
• Process orders, payments, and invoices.
• Deliver purchased videos and related documents.
• Communicate regarding orders, approvals, modifications, and customer support.
• Maintain transaction records, troubleshoot technical problems, prevent misuse, and comply with applicable legal obligations.

We do not sell your personal information to third parties.

3. Email Verification

We use email verification links to confirm access to the email address provided.

Verification emails are sent through a third-party email service provider. We may retain relevant verification and transaction records for security, troubleshooting, and order management purposes.

4. Payments

Payments are made through UPI using your chosen bank or UPI app.

We may receive and retain payment reference numbers, amounts, transaction statuses, and related order information.

Payment information entered in your bank or UPI app is handled in accordance with that provider's privacy and security practices.

5. Sharing of Information

We may share information with service providers where necessary to operate our website and deliver our services, including:

• Cloudflare, for website hosting, infrastructure, and security.
• ZeptoMail, Resend, or other email service providers, for transactional communications.
• Email, messaging, or other delivery service providers used to communicate with customers and deliver completed orders.

We may also disclose information where required by applicable law or lawful government requests.

We do not share your information with unrelated third parties for their independent marketing purposes without appropriate authorization.

6. Clinic Branding Materials

Clinic names, logos, and other branding materials submitted by customers are used to prepare and deliver the requested videos and associated documents.

These materials may be retained for order processing, revisions, recordkeeping, and future service requests.

We do not acquire ownership of your clinic's branding materials merely because you submit them to us.

Any public display or promotional use of identifiable clinic branding will be subject to applicable permissions and agreements.

7. Data Storage and Security

We take reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, or loss.

Information may be stored or processed using third-party infrastructure and service providers, including providers operating outside India, subject to applicable legal requirements.

Although we take reasonable precautions, no method of electronic storage or transmission is completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain relevant business and transaction records, resolve disputes, and comply with applicable legal obligations.

Information that is no longer required will be deleted or anonymized where appropriate, subject to applicable retention requirements.

9. Your Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information, or to raise a privacy-related concern.

We will review and respond to such requests in accordance with applicable law. Certain information may need to be retained for legal, accounting, contractual, or legitimate recordkeeping purposes.

10. Cookies and Technical Information

Our website may use cookies or similar technologies necessary for website functionality, security, and verification processes.

Our hosting and security providers may also process technical information to protect the website and maintain service availability.

If we introduce additional analytics, advertising, or tracking technologies, we will update this policy as appropriate.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The updated version will be published on this page with a revised effective date.

12. Contact

For questions, concerns, or requests relating to this Privacy Policy, please contact:

Rounak Jain
Email: rounakjainofficial@gmail.com
Country: India

We will review privacy-related communications and respond within applicable legal requirements.